A world where a single utility operates without competition is a thing of the past. Customers in some markets can now pick from dozens of energy providers or even choose to source electricity from renewables like solar or wind power. They can also decide to abandon “dead-tree-format” billing and receive their invoices via mobile applications on their latest smart phone or tablet device.

What all of this adds up to is a growing consumer expectation of choice and convenience. In this environment, energy companies–in a battle for survival of the fittest–will need to raise their communications game in order to connect with customers where and when they want. Keep reading →