Quick Take: PricewaterhouseCoopers (PwC) conducted a worldwide survey of CIOs from many different industries. They recently released a comparison that shows how utility CIOs think of themselves, and how that differs from other CIOs.
It’s interesting stuff. In many ways, utility CIOs are doing a bit better than average. Yet many of them rate their own companies as below par. But I think the most valuable nugget is PwC’s thoughts on how to raise your Digital IQ, as shown in the chart at the bottom. – Jesse Berst
Here is what PwC learned about utility CIOs as a result of its survey:
- Belief that Twitter will have a major impact on customer experience and retention: considerably above average
- Concern about their ability to keep up: above average
- Strength of relationship between CIO and CMO: above average
- Strength of relationship between CIO and CEO: above average
- Belief that social media is the most important emerging technology:slightly above average
- Belief that cyber security is the most important emerging technology:slightly above average
- Concern over the speed of technology change: slightly above average
- Belief that technology will have a major impact: average
- Active champions in applying technology in service of corporate strategies: slightly below average
- Self-reported Digital IQ: below average
Want to know how to improve your Digital IQ? Here’s a chart from the survey that lays out the five most important strategies. You can download the charts and the full report at this PwC site.
Jesse Berst is the founder and Chief Analyst of SGN and Chairman of the Smart Cities Council, an industry coalition.
