Utilities converting to smart meters must find out how the new technology creates value for their customers, and not just financial value, experts told the Edison Foundation’s Powering the People 2.0 conference in Washington, DC March 22.

Utilities nationwide are wrestling with how to get customers to buy into the potential the new technology offers. Smart meters have met resistance from customers citing privacy worries, claims of health issues from the meters’ communication chips, and charges the devices are a subterfuge to raise electricity prices. Keep reading →