Energy customer relations

It is easy to enumerate the challenges facing the utility sector over the coming decade, but participants in DNV KEMA’s fifth “Utility of the Future” Summit in Washington, DC today were optimistic about the opportunities to build on what many pointed out was a relationship of deep trust with consumers and regulators.

Southern Company Services CEO Susan Story grabbed the conference’s attention with an easy command of extensive facts about the largest vertically integrated US utility’s efforts to adjust to changing operating and technology environments. She balanced the deep dives with illustrative examples and a strategic view of her industry’s changing place in the world. Keep reading →